Terms of Service

1. Accounts and users

• You decide who gets access. Each person who signs in (office staff and field crew alike) is a user and counts toward your plan’s user limit.
• You are responsible for your users’ activity, for keeping sign-in details private, and for telling us promptly at support@ottosystems.app if you believe an account has been compromised.
• Users must be adults using Otto for work. Your users agree to follow these terms when they use the Service.

2. Subscriptions and payment

• Otto is billed per company on a monthly or yearly subscription. Your plan sets the price and the number of users included. Prices are shown in US dollars and do not include taxes, which you are responsible for where they apply.
• Payments are processed by Stripe by bank account (ACH) or card. Subscriptions renew automatically at the end of each billing period until canceled.
• Any introductory or founding-customer discount applies only for the period and plan stated when it was offered, and then the regular price applies.
• If you go over your plan’s user limit, we will contact you to move to a plan that fits.
• We may change prices with at least 30 days’ notice by email. A change takes effect at your next renewal after the notice period.

3. Late or failed payments

If a payment fails or you have not started a subscription, we will remind you in the Service and by email. If payment is still outstanding 14 days later, we may pause office access to the Service until it is paid. Field users can still clock in and out during a pause so that time records are not lost. Access returns as soon as the payment goes through.

4. Cancellation and refunds

You can cancel any time from Settings › Billing › Manage billing, or by emailing us. Cancellation takes effect at the end of the current billing period, and you keep access until then. Payments are non-refundable, including for partly used periods and unused users, except where the law requires otherwise or we agree in writing.

5. Your data

• You own the data you and your users put into Otto, including jobs, time records, estimates, documents, and files (“Customer Data”). You give us permission to host, process, and display Customer Data only as needed to provide and support the Service.
• Each company’s data is kept separate from every other company’s. We do not sell Customer Data. Our Privacy Policy explains how we handle personal information.
• After your subscription ends, you can ask us for an export of your Customer Data within 30 days. After that, we may delete it, except for copies we must keep by law or that remain in routine backups until they expire.

6. Location tracking and your workers

Otto can record the location of field users while they are clocked in. You are responsible for telling your workers about this, getting any consent the law requires, and using location and time records in line with the employment and privacy laws that apply to you.

7. Your responsibilities for business records

Otto helps you track time, jobs, costs, estimates, and bids, and can send information to accounting software such as QuickBooks. Otto is not an accounting, payroll, tax, or legal service. You are responsible for reviewing what you enter and send, including hours, pay, estimates, quantities from plan takeoffs, and invoices, before relying on it or paying anyone.

8. Acceptable use

You agree not to:

• use the Service for anything unlawful or to store content you have no right to use;
• try to access another company’s data, or test, probe, or break our security;
• overload, disrupt, copy, resell, or reverse engineer the Service; or
• share accounts with people outside your company.

We may suspend access that puts the Service, other customers, or the public at risk, and we will tell you why when we can.

9. Third-party services

Parts of the Service work with services we do not control, such as Stripe, QuickBooks, and mapping and hosting providers. Their own terms apply to your use of them, and we are not responsible for their availability or for changes they make.

10. Our property

Otto Systems LLC owns the Service, including its software, design, and content, other than Customer Data. We give you a non-exclusive, non-transferable right to use the Service for your business while your subscription is active. If you send us feedback or ideas, we may use them without owing you anything.

11. Availability and changes

We work to keep Otto running and your data backed up, but we do not promise the Service will be uninterrupted or error-free. We may improve, change, or retire features. If we make a change that significantly reduces what you paid for, you may cancel and we will refund the unused part of a prepaid yearly plan.

12. Disclaimer

Except as stated in these terms, the Service is provided “as is” and “as available,” and we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent the law allows.

13. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if told they were possible. Our total liability for any claims relating to the Service is limited to the amount you paid us in the 12 months before the event that gave rise to the claim. These limits do not apply to your payment obligations.

14. Indemnity

You will defend and hold Otto harmless from claims by third parties, including your workers, that arise from Customer Data, your use of the Service, or your breach of these terms.

15. Ending the agreement

Either party may end this agreement by canceling the subscription. We may end it or suspend the Service if you do not pay or seriously break these terms and do not fix the problem within 14 days of our notice. Sections 5, 7, and 10 through 16 continue after the agreement ends.

16. General

• These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute will be heard in the state or federal courts located in Texas, and both parties consent to their jurisdiction.
• We may update these terms. If a change is significant, we will email account admins at least 30 days before it takes effect. Continuing to use the Service after that means you accept the updated terms.
• If any part of these terms cannot be enforced, the rest still applies. Not enforcing a term is not a waiver of it. You may not transfer this agreement without our written consent; we may transfer it as part of a merger or sale of our business.
• These terms, together with any order or written agreement we sign with you, are the whole agreement between us about the Service. If there is a conflict, the signed agreement wins.

Contact us

Questions about these terms? Email support@ottosystems.app.